Terms & Conditions

Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", "you", or "your") and City88 ("City88", "we", "us", or "our"), the operator of the online gaming platform accessible at https://city88.cam ("the Platform").

By accessing, registering on, or using any part of the City88 Platform, you unconditionally agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gambling Policy, which are incorporated herein by reference. If you do not agree with any part of these Terms, you must immediately cease using the Platform.

City88 provides online casino games, sports betting, live dealer games, and related gaming entertainment services to eligible users in Malaysia and select international jurisdictions. The Platform is operated and maintained in compliance with the applicable standards and regulations governing online gaming operations.

Definitions

For the purposes of these Terms, the following definitions shall apply:

Account Eligibility

To be eligible to register and maintain an Account on City88, you must satisfy all of the following conditions at all times:

• You are a natural person who is at least 21 years of age at the time of registration and at all times during your use of the Platform.
• You are accessing the Platform from a jurisdiction where online gaming is not expressly prohibited by applicable law.
• You are not registered on any self-exclusion list or otherwise barred from participating in online gambling activities.
• You have full legal capacity to enter into a binding agreement under the laws of your jurisdiction.
• You are not acting on behalf of any other person or entity in your use of the Platform.
• You have not previously had an Account on City88 that was suspended or permanently closed for a breach of these Terms.

City88 makes no representation that the Platform is accessible or legal in all geographic locations. Users are solely responsible for determining whether their access to and use of the Platform complies with all laws applicable to them in their place of residence or access.

Account Registration

4.1 Registration Process

To access the full features of the City88 Platform, you must complete the registration process by providing accurate, current, and complete information as requested, including but not limited to your full legal name, date of birth, Malaysian residential address, email address, and preferred contact number. You warrant that all information provided during registration and at any time thereafter is true, accurate, and up to date.

4.2 One Account Policy

Each individual is strictly permitted to hold only one registered Account. The creation of multiple Accounts by the same person, whether using different email addresses, device profiles, or payment methods, constitutes a material breach of these Terms. In such circumstances, City88 reserves the right to close all associated Accounts and forfeit any funds or Bonuses held therein.

4.3 Account Verification (KYC)

City88 may, at any time and at its absolute discretion, require you to complete a Know Your Customer ("KYC") verification process. This may require you to provide one or more of the following documents:

• A valid Malaysian identity document (MyKad, Driver's Licence, or Passport)
• Proof of residential address (utility bill, bank statement, or official correspondence dated within 3 months)
• A selfie photograph holding your identity document
• Source of funds documentation where required by applicable anti-money laundering standards

Failure to satisfactorily complete KYC verification within the timeframe notified by City88 may result in the suspension of withdrawal rights or temporary restriction of Account access until verification is completed. Typical verification turnaround is 24–48 hours from submission of complete documentation.

4.4 Account Security

You are solely responsible for maintaining the confidentiality and security of your Account credentials, including your username and password. You must notify City88 immediately upon becoming aware of any unauthorised access to or use of your Account. City88 will not be liable for any loss or damage arising from your failure to maintain adequate Account security.

Terms of Use

5.1 Personal Use Only

The City88 Platform is provided for your personal, non-commercial entertainment only. You may not use the Platform for any commercial purpose, including operating or facilitating gambling services for third parties, running agent or affiliate networks without express written authorisation from City88, or any other commercial activity.

5.2 Access and Availability

City88 endeavours to maintain Platform availability at all times but does not guarantee uninterrupted access. The Platform may be temporarily unavailable due to scheduled maintenance, emergency technical work, or events outside City88's reasonable control including but not limited to internet service disruptions, natural disasters, or regulatory interventions.

5.3 Accepted Currencies

The primary operating currency of City88 is Malaysian Ringgit (MYR / RM). Cryptocurrency deposits — including Bitcoin (BTC), Ethereum (ETH), and Tether (USDT) — are accepted and converted to MYR equivalent at the prevailing exchange rate at the time of deposit. City88 is not liable for cryptocurrency exchange rate fluctuations.

Deposits & Withdrawals

6.1 Deposits

All deposits must be made using payment methods registered in your own name. Third-party deposits — where the payment source belongs to a person other than the registered Account holder — are strictly prohibited. City88 reserves the right to reverse any deposit suspected of being made by or on behalf of a third party and to suspend the associated Account pending investigation.

Minimum deposit amounts apply and may vary by payment method. The standard minimum deposit on City88 is RM 50, subject to variation for specific promotions or VIP tier arrangements. Deposits processed through DuitNow and FPX are typically credited to your Account within 60 seconds of confirmation.

6.2 Withdrawals

Withdrawal requests are processed to the same payment method used for deposit wherever technically possible. Where this is not possible, City88 will direct funds to a verified account in the User's name through an alternative approved method.

All withdrawal requests are subject to completion of KYC verification. Unverified Accounts may have withdrawal processing delayed until verification is satisfactorily completed. City88 targets withdrawal processing within 3 minutes for verified Accounts during standard operating conditions, though this is not guaranteed.

6.3 Transaction Records

City88 maintains detailed transaction logs for all Account activity. In the event of a disputed transaction, City88's internal records shall constitute prima facie evidence of the transactions conducted, absent manifest error. Users may request a transaction history through the Account portal at any time.

6.4 Anti-Money Laundering

City88 is committed to the prevention of money laundering and terrorist financing. The Platform implements transaction monitoring controls and may require Users to provide source of funds documentation for large or unusual transactions. City88 reserves the right to delay, withhold, or report transactions where there are reasonable grounds to suspect financial crime.

Bonuses & Promotions

7.1 General Bonus Terms

Bonuses and promotional offers are provided at City88's sole discretion and are subject to specific terms and conditions attached to each offer. These Terms, together with the specific promotional terms, govern the use of all Bonuses.

7.2 Wagering Requirements

Unless otherwise specified in a promotion's specific terms, all Bonuses awarded to a User must be wagered a minimum number of times before the Bonus amount or any winnings derived from it may be withdrawn. The applicable wagering multiplier for each promotion is clearly stated within the promotion's terms and conditions page.

7.3 Bonus Eligibility

City88 reserves the right to exclude specific Users, account types, or geographic regions from any promotion at its discretion. Bonuses may not be claimed in conjunction with other offers unless expressly stated. City88 reserves the right to withdraw or modify any promotional offer at any time with reasonable notice.

7.4 Abuse of Bonuses

City88 takes a zero-tolerance approach to bonus abuse, including but not limited to coordinated low-risk betting patterns designed to fulfil wagering requirements without genuine sporting or gaming risk ("bonus hunting"), use of multiple accounts to claim single-account bonuses, or collusion between users to exploit promotional offers. In such cases, City88 reserves the right to void any associated winnings and close the relevant Accounts.

Betting & Gaming Rules

8.1 Acceptance of Bets and Wagers

All bets and wagers placed on City88 are subject to the specific rules applicable to the relevant game or betting market. It is the User's responsibility to familiarise themselves with these rules before placing any wager. City88 reserves the right to void any bet placed in error, including bets placed at manifestly incorrect odds or on incorrectly listed market conditions.

8.2 Sports Betting

City88's sportsbook covers EPL, Liga Super Malaysia, UFC, and a range of international sporting events. All sports betting results are determined by reference to official match results from the relevant governing body. In the event of a dispute regarding sports event results, the decision of the relevant sporting authority shall be final and binding.

8.3 Live Casino

Live casino games are streamed in real time from licensed studios. In the rare event of a technical disruption during a live game session, City88 will use reasonable efforts to resolve the issue promptly. Bets placed on incomplete rounds due to technical failure may be voided and stakes returned at City88's discretion.

8.4 Malfunction Policy

In the event of a malfunction in any game software, including but not limited to display errors, result generation failures, or connectivity issues, City88 reserves the right to void any affected game results. The principle of "malfunction voids all pays and plays" applies across all Platform games.

Prohibited Conduct

The following conduct is strictly prohibited on the City88 Platform:

• Accessing or attempting to access another User's Account without authorisation
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform
• Engaging in any form of collusion, match-fixing, or coordinated cheating
• Exploiting software vulnerabilities, bugs, or technical errors for personal gain
• Providing false, misleading, or fraudulent information at registration or during KYC
• Conducting transactions using stolen, fraudulent, or unauthorised payment instruments
• Facilitating or assisting underage individuals to access or use the Platform
• Using the Platform for any money laundering, terrorist financing, or other illegal financial activity
• Reproducing, distributing, or commercially exploiting any content from the Platform without prior written consent

Intellectual Property

All intellectual property rights in the City88 Platform, including but not limited to the website design, software, logos, trademarks, game content, and textual content, are owned by or licensed to City88. Nothing in these Terms grants you any right, title, or interest in City88's intellectual property.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for your personal, non-commercial entertainment in accordance with these Terms. This licence does not include the right to sub-license, copy, modify, reverse-engineer, or create derivative works from any Platform content.

Limitation of Liability

11.1 Scope of Liability

To the maximum extent permitted by applicable law, City88, its directors, officers, employees, and agents shall not be liable for any indirect, consequential, incidental, special, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of winnings, loss of profits, loss of data, or interruption of service.

11.2 Total Liability Cap

In all circumstances, City88's total aggregate liability to any individual User shall not exceed the total value of funds deposited by that User into their Account in the 12-month period immediately preceding the event giving rise to the claim.

11.3 Force Majeure

City88 shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, government actions, network failures, cyber attacks, or changes in applicable law.

Responsible Gambling

City88 is committed to promoting responsible gambling practices and complying with applicable responsible gambling standards. Gambling on City88 should be treated exclusively as a form of entertainment and not as a means of generating income or resolving financial difficulties.

The Platform provides the following responsible gambling tools to all registered Users:

• Deposit Limits: Users may set daily, weekly, or monthly deposit limits through their Account settings to control spending.
• Session Time Limits: Users may configure session duration reminders and automatic logout after a specified period of play.
• Cooling-Off Periods: Users may elect to temporarily suspend their Account for a defined period (minimum 24 hours) without permanently closing it.
• Self-Exclusion: Users may permanently self-exclude from the City88 Platform. Self-exclusion requests are processed within 24 hours and are irrevocable for a minimum period of 6 months.
• Reality Checks: Periodic notifications reminding Users of the duration of their current gaming session.

For further information regarding responsible gambling, including self-exclusion options and external support resources, please visit our Responsible Gambling page. City88 strongly encourages any User who feels their gambling may be causing harm to seek support immediately.

Amendments to Terms

City88 reserves the right to amend, modify, or update these Terms at any time. Where changes are material, City88 will provide reasonable advance notice via a prominent notice on the Platform and/or by email to your registered address. Your continued use of the Platform following the effective date of any changes constitutes your acceptance of the revised Terms.

Where you do not agree with any amended Terms, you must cease using the Platform immediately and may request closure of your Account in accordance with the account closure procedures set out in the Account Settings section of the Platform.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which City88 is incorporated. Any disputes arising out of or in connection with these Terms that cannot be resolved through City88's internal dispute resolution process shall be subject to the exclusive jurisdiction of the courts of the relevant governing jurisdiction.

Nothing in this clause limits City88's right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or to prevent irreparable harm.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, you may contact the City88 support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the City88 Platform in English, Bahasa Melayu, and Chinese
• WhatsApp Support: Available through the Platform's contact page

City88 aims to acknowledge all formal complaints within 24 hours and to resolve them within 14 business days. For dispute resolution matters that cannot be resolved through our internal process, you may escalate your concern through the appropriate regulatory channels as directed by our support team.